Frequently Asked Questions

Heychic is an Australian fashion brand. We believe "chic" goes beyond fashion—it's a way of life. Our designs are ever-evolving and deeply inspirational, capturing the essence of individuality and creativity. Whether you're dressing for work, lounging at home, or celebrating special moments, our versatile collection has you covered. Make a bold statement with our stunning pieces, all while enjoying unbeatable prices. Embrace your unique style and let Heychic elevate your wardrobe.

Heychic is from Sydney, Australia.

We do! Currently we have stores in Westfield Miranda and Macquarie Centre in Sydney, and we are looking to open more stores across Australia soon.

We are experiencing a high volume of order and shipping may be delayed. We apologise for the inconvenience and appreciate your patience.

We aim to dispatch orders within two business days. If you require your order within the next 4 days, we recommend selecting Express Post at checkout.

If you have a pre-order item in your order and the delivery address is outside of Australia, your order will be dispatched once the pre-order item is ready.

We know you want your order to arrive quickly, so once an order is placed, we initiate prompt processing. Unfortunately, this means we're unable to accommodate cancellations or modifications, such as:

• Cancelling orders or specific items
• Changing billing or shipping addresses
• Changing payment or shipping methods
• Adjusting colour/size of items
• Adding or removing items
• Modifying or applying discount codes
• Adding or removing gift cards

Should you decide not to keep your order, you can initiate a return after delivery. Click here to review our return policy and proceed with the return process.

We accept all major payment methods, including VISA, Mastercard, AMEX, Paypal. We also accept some buy now, pay later options, including AfterPay and Klarna.

Once your order leaves our warehouse, you will receive an email with tracking details. You can also use this detail to track your order via our shipping partners.

For deliveries within Australia: https://auspost.com.au/mypost/track/#/search

Once your order is dispatched, you will receive a shipping confirmation and tracking details via email. The courier service is responsible for the delivery once it leaves our warehouse. We work closely with our shipping partners to ensure your orders are delivered but delays can occur outside of our control.

Your order usually takes 2-10 business days to arrive once it leaves our warehouse. We ask for your understanding as shipping may delay during certain times.

We are truly sorry if this has happened to your parcel! While everyone is doing their best to get your order delivered to you, parcels can seldomly go missing. Once your order is received by the postal service, Heychic has no direct control over the delivery process. Please kindly contact Australia Post to lodge a case, so they can investigate this for you. If you require any further assistance, please do not hesitate to contact us at customercare@heychic.com.au and we will do our best to help.

Before you lodge a return, here are some important information you should know:

1. Returns are accepted 30 days from the date of purchase;

2. Sales items are subject to additional return requirements;

3. Due to hygiene reasons, swimwear, bodysuits, jewellery, hair accessories, and eyewear accessories are not accepted for return.

Please refer to our website for our return policy. The return policy contains additional information that may be important to you.

Please kindly follow the instructions below to lodge your return:

1. Visit our returns portal by clicking here.

2. Click "Start Your Return" and enter your order number and email address.

3. The portal will generate a return label for you. Please print and attach the label to the parcel bag.

4. You can use the Heychic parcel bag or any other suitable bag for returning the items.

5. Upon receiving your return parcel and verifying the items are unworn, undamaged, unmarked, with all tags attached, we will provide you with a store credit note to spend on another item via email.

We accept change-of-mind returns within 30 days of order. Return shipping fee is at the cost of the customer. Returns are refunded as store credits which you can use to purchase other items on HEYCHIC.

Returned items must be unworn, unused, unwashed or otherwise undamaged with original tags attached. For more information, please visit our returns policy page.

If you have received a wrong/faulty item, please contact us immediately with your order number and clear photos of the wrong/faulty item via customercare@heychic.com.au

Upon receiving your return parcel and verifying the items are unworn, undamaged, unmarked, with all tags attached, we will provide you with a store credit note to spend on another item. This is our process for item exchange. 

Due to the high volume of orders and requests received, it is hard for us to save “exchange products” for individual customers. Please use your credit note to purchase your desired item or size in a new order. This way, our customers are not limited to only exchanging sizes, but can choose from any item within the store, subject to availability. We thank you for your understanding!

The following items are not eligible for returns due to health and hygiene:

• Underwear and any items with a hygiene seal (for example swimwear, bikini bottoms and one-pieces)
• Headwear
• Items on their own are part of a set (for example bikini tops and bottoms)
• Jewellery

Return shipping is at the cost of the customer.

We avoid adding potential cost of returns into our product pricing in order to keep our prices low.

Returns are usually processed within 7 business days from the date of delivery.