Points Policy

Membership Points Policy
Version 1.2 | Last updated: 14 March 2025
1. Definition
1.1 Membership Points
HEYCHIC Points (hereby “Points”) are a virtual benefit for HEYCHIC customers. Points cannot be transferred, sold or exchanged for money. Points are owned by HEYCHIC and users are assigned with usage rights.
1.2 Applicable Parties
This policy is applicable to all registered users of the HEYCHIC website (heychic.com.au) and HEYCHIC's applications on iOS and Android.
2. Earning Points
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3. Using Points
Coupons: Redeem AU$5 coupon per 100 Points. Coupon is only applied to purchases on HEYCHIC website (heychic.com.au) and HEYCHIC mobile applications. Coupons of the same type cannot be used together.
Gifts: Redeem for HEYCHIC gifts. Gift availability may be limited. Visit the redeem page for gift availability.
4. Points Validity
Points earned on first-half of each calendar year (1st January to 30th June): Expires on 30th June of the next calendar year.
Points earned on second-half of each calendar year (1st July to 31st of December): Expired on 31st December of the next calendar year.
Note: Points are cleared when an account is cancelled.
5. Coupons
5.1 General coupon policy
Only one coupon can be used on each order. Coupons cannot be transferred, sold or redeemed for cash.
The order amount deducted by Points coupon does not accumulate Points and does not include as taxable.
Violation of the policy will lead to account cancellations and HEYCHIC reserves the rights to pursue compensation.
5.2 Coupon expiration
Coupons must be used before the expiration date, and will be automatically deactivated once expiration date passed.
6. Daily check-in
6.1 Check-in process
Visit “Points” page under “Accounts” and click “Check in” to complete the task.
Rules for make-up check-ins: The first make-up check-in requires 10 Points, and an additional 10 Points for every subsequent make-up check-ins (e.g. 2nd make-up check-in: 20 Points, 3rd make-up check-in: 30 Points)
6.2 Check-in benefits
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6.3 Yearly ranking
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Note
Leaderboard is refreshed each calendar year. Once reached a higher leaderboard, members cannot be degraded to the lower leaderboard.
The distribution of benefits is under the discretion of HEYCHIC.
Disclaimer: HEYCHIC reserves the rights to this policy. Any changes to this policy will be announced via app notification and/or email.